Refund policy

Return & Refund Policy

At BONNARE, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return or exchange within 3 days of receiving your order.

To qualify for a return, the item must:

  • Be unused, unwashed, and unworn.

  • Be in its original condition with all tags attached.

  • Be returned in its original packaging.

  • Not have stains, perfume, makeup marks, or any signs of use.

  • Be accompanied by your order number or proof of purchase.

Items That Cannot Be Returned

The following items are not eligible for return or refund:

  • Products that have been worn, washed, or altered.

  • Items with missing tags or damaged packaging.

  • Products damaged due to customer misuse.

  • Clearance, final sale, or promotional items (unless received damaged or incorrect).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of:

  • The product.

  • The packaging.

  • The shipping label.

After verification, we will arrange a replacement or refund at no additional cost.

Size Exchange

Need a different size? We offer size exchanges subject to stock availability.

The item must:

  • Be unused and in its original condition.

  • Have all original tags attached.

Customers are responsible for shipping charges for size exchanges unless the wrong size was sent by BONNARE.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method whenever possible. For Cash on Delivery orders, refunds may be processed via bank transfer or another mutually agreed payment method.

Order Cancellation

Orders may be cancelled free of charge before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the item meets our return policy.

Return Shipping

  • If BONNARE shipped the wrong item or a defective product, we will cover the return shipping costs.

  • If the return is due to a change of mind or size preference, the customer is responsible for the return shipping charges.

How to Request a Return

To start a return:

  1. Contact our customer support within 3 days of delivery.

  2. Provide your order number and the reason for the return.

  3. If applicable, attach clear photos of the product.

  4. Wait for return instructions before sending the item.

Returns sent without prior approval may not be accepted.

We appreciate your trust in BONNARE and are committed to providing high-quality women's fashion and excellent customer service.